Kenny Krenz with Jacquie Elcox, Treasure Valley Hearing CEO
As Treasure Valley Hearing & Balance’s contracted Marketer, I work out of my home office. Only occasionally do I have the opportunity to interface with patients as they come into the clinic for their appointments. But when I was there a couple of weeks ago, Kenny Krenz was there. He started bubbling about how much he loved coming to Treasure Valley Hearing & Balance. He reminisced about how long ago it had been since he had met Jacquie Elcox at the Western Idaho State Fair in Boise, where she had a hearing care booth…over 20 years ago. Treasure Valley Hearing and Balance was just an infant at the time, having begun in 1990.
Kenny said there were times when his wife suggested he might find hearing aids cheaper elsewhere. But Kenny refused to go anywhere else because he sees value in all we provide. It is not just about price, but value. He knows we will work to enable him to hear at his utmost. He knows we care about him as an individual, not just a paying customer.
Kenny agreed to put his words to paper so we could share them with all of you.
Here it is in Kenny’s words:
“I could see then [Jacquie] cared about my hearing, and her staff cares too. They all care about making sure the aids fit right and you can hear the right sounds. And all the staff are so much fun to talk with and joke with.
But the most important thing I can hear my family, my wife and kids and listen to the TV at a lower level, and my family asks me to turn up the TV because it’s too low. What a great feeling that is.
So Jacquie, thank you so very much for 20 years of hearing.
P.S. Staff keep up the awesome work you do for us all.” Kenny Krenz
In the fall, one of us attended a Nampa Chamber event where Dale Dixon was speaking about “Giving Thanks”. Well, we say “Thanks, Dale!” We implemented his feel-good idea in our clinics and instead of making it just among employees, we opened it up to our patients as well.
Here is how it all works: If patients leave their appointments feeling positive about their experience, we encourage them to “give thanks” to the person that did good that day. Employees also participate by thanking one another for a job well done. These thanks are given in form of a written note on a stickie that gets adhered to the wall. In the fall, we started out with fall leaves. In January and February we moved to hearts because of Valentine’s Day.
This campaign has been so uplifting for both staff and patients that we will continue it with different themes throughout the year. We look forward to you all participating.
We at Treasure Valley Hearing and Balance give thanks that we have the opportunity to serve each of you. Thank you for your loyalty.
Happy Valentines Day from Team Treasure Valley Hearing and Balance!
It is usual for the American public today to think that hearing loss is easily brought back to normal with simple amplification with a hearing device. But in reality it is much more complicated. With the help of a hearing professional, patient expectations need to set appropriately and rehabilitation programs can go a long way in doing this and more. A Hearing Group Support Program, or Audiologic Rehabilitation (AR) has been shown to have many benefits for the hearing impaired and their families. These benefits include:
Hearing impaired individuals may experience reduced anxiety and increased success with their devices and their ability to communicate.
Quality of life is affected when AR includes psychosocial and informational content.
Greater feeling of satisfaction with their hearing devices and with the clinic providing the AR.
Greater amount of time spent focused on retraining than a patient would get in a traditional setting where hearing aids are dispensed and the audiologist addresses communication strategies only as part of a limited-time appointment.
Generally hearing aid wearers require fewer follow-up appointments when attending AR sessions.
According to the article “Group Audiologic Rehabilitation for Adults: Ten Reasons to Add This Service to Private Practice” by Linda M. Thibodeau, PhD, CCC-A/SLP & Jennifer A. Alford, BA, a perfect analogy to better understand the overall effects of AR is this: “A [hearing professional] that includes hearing aid dispensing without an option for group AR sessions to address communication strategies, speech-reading, and coping skills is like giving a novice photographer an expensive camera without the instruction manual: the fledgling photographer will not get the full benefits of the camera’s features.”
A licensed audiologist ordinarily conducts these classes. He may facilitate the group so that participants become mentors for each other. In fact, studies show that when this methodology is used, participants generally get the greatest rewards from the sessions.
These classes are now being conducted in the Treasure Valley. As part of Treasure Valley Hearing & Balance’s mission to ensure every patient gets the most out of their investment in their hearing aids, they have recently started offering regular Hear Well ~ Live Well Communication Skills classes. Led by Dr. Mel Miller, Ph.D., CCC-A, they are designed to
Dr. Mel Miller, Ph.D., CCC-A
guide people with hearing difficulties to a better understanding of the intricacies of the hearing process and to help them develop strategies for handling difficult listening situations. Participants are encouraged to assume responsibility for managing their communication settings and will be shown how to get the most out of their assistive devices. These classes are also designed to help family members and friends understand the challenges of hearing loss and to demonstrate techniques to make communication more effective. They are open to the public at no charge, and should be especially helpful for: a) new users of hearing instruments; b) veteran users of hearing instruments who want to increase their communication skills; c) people who have tried hearing instruments, but were unsuccessful with them; d) people who currently do not wear hearing instruments, but are experiencing communication difficulties.
The classes are offered at two levels and are well suited for both the hearing impaired and their significant others, including family members and friends. Class A is for patients who have either just been fitted with hearing aids or who are contemplating devices but don’t yet wear them. The class will provide a backdrop as to how the ear works, why you may be experiencing hearing loss, what it is like to live with hearing loss, goals and expectations of hearing instruments, “care and feeding” of hearing instruments and basic communication strategies.
Class B is a follow-on class for those having just attended Class A, or for those who are a bit more sophisticated already in the wearing of hearing devices. Non-hearing aid wearers can also benefit from this class. It will go over more advanced strategies for effective communications for those with hearing loss as well as for those communicating with someone with hearing loss. Analyzing communication problems and learning appropriate actions toward them will be covered.
The class schedule is generally:
Class A: 3rd Thursdays of each month, 1 PM
Class B: 2nd & 4th Thursday of each month, 10AM & 1PM respectively
In February 2012, Class B will be held on Tuesday February 14 as an exception to the rule.
In our 4th and final tinnitus video series installment, Dr. Mel Miller, Ph.D., CCC-A discusses Tinnitus Proven Treatment Plans and Cures. He discusses:
This is our 3rd installment of our tinnitus series. Dr. Mel Miller, Ph.D., CCC-A explains in this video what is happening with the development of a cure for tinnitus. What should you be cautious of? What expectations should you have? Lastly, what can you do about your tinnitus today?
Older Entries
